Our Commitment to Privacy at Instant Casino
This page details how Instant Casino collects, processes, and secures the personal data of its players. You'll discover what information is collected when you enjoy our 3,000+ games and bonuses, why we need it, how long we keep it, and what rights you can exercise under European data protection regulations.
1. Data Controller
The operator of Instant Casino acts as the data controller for all personal data collected on the platform. This policy covers all interactions with our site, from simply browsing to registration, gaming sessions, and financial transactions. It applies regardless of the device you use to access our services.
2. Information We Collect
When using Instant Casino, several types of data may be collected: identity data including your name and date of birth, contact information such as your email address and phone number, account-related data like login history and your preferences, gaming information related to your wagers on our pokies and live casino tables, and payment data concerning your deposits and withdrawals. Copies of official documents may be required for identity verification before your first withdrawal.
3. How We Use Your Data
Your personal information is used for specific purposes: to create and manage your player account, provide you with access to our catalogue of over 3,000 games, process your financial transactions including the payment of your 10% weekly cashback, comply with our legal obligations regarding fraud and money laundering prevention, and offer you personalised 24/7 support. With your consent, we may also inform you about exclusive Instant Casino promotions and bonuses.
4. Legal Basis
Instant Casino relies on various legal bases to process your data: the performance of the gaming contract between us, legal obligations imposed by regulatory authorities, our legitimate interest in securing the platform and preventing abuse, and your explicit consent for promotional communications. This consent can be withdrawn at any time via your account settings without affecting the legality of prior processing.
5. Data Retention Period
We retain your data only for as long as necessary for the stated purposes. As long as your Instant Casino account remains active, your information will be available to allow you to play and benefit from your bonuses. Certain financial and transactional data must be archived for several years in accordance with French and European legal requirements. After these periods, the data is permanently deleted or anonymised.
6. Detailed Retention Periods
| Category | Examples | Retention | Legal Basis | After Expiry |
|---|---|---|---|---|
| Player Profile | Identity, preferences | Account lifetime | Contract | Deletion upon closure |
| Financial History | Deposits, withdrawals, cashback | Minimum 5 years | Legal obligation | Secure archiving |
| Technical Logs | Connections, IP addresses | Maximum 12 months | Legitimate interest | Automatic purge |
| Customer Support | Chat conversations, tickets | 2 years | Contract | Periodic cleanup |
| Marketing Choices | Newsletter subscription | Until unsubscribe | Consent | Immediate deletion |
| Responsible Gaming | Limits, self-exclusion | Regulatory period | Legal obligation | Blocking or anonymisation |
| Personal Settings | Language, currency | Until modified | Legitimate interest | Removal if unnecessary |
| Anti-Fraud | Security alerts | Defined period | Legitimate interest | Regular rotation |
7. Sharing with Third Parties
For the proper functioning of Instant Casino, certain data may be shared with specialised partners: payment providers to process your transactions by card, e-wallet or crypto, hosting providers for the security of our infrastructure, identity verification services for the KYC process, and game providers such as Pragmatic Play and NetEnt. These partners act exclusively according to our instructions and are subject to strict confidentiality obligations.
8. Security Measures
Instant Casino implements robust technical and organisational measures to protect your data against unauthorised access, loss, or alteration. Access to personal information is strictly reserved for authorised personnel, all system activities are tracked, and incident management procedures are in place. You also contribute to this security by choosing a strong password and logging out after each session.
9. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have several rights: to access data concerning you, to have inaccurate information corrected, to request erasure under certain conditions, to limit certain processing, to object for legitimate reasons, and to obtain data portability. To exercise these rights, please contact our support team, specifying your request and attaching proof of identity. We will respond within 30 days.
10. Cookies and Trackers
Our site uses cookies and similar technologies to ensure its proper functioning, analyse traffic, remember your gaming preferences, and offer you tailored content. Essential cookies are automatically placed. For others, your prior consent is required. You can manage your choices at any time via the cookie banner or your browser settings.
11. Updates and Contact
Instant Casino may update this policy following regulatory changes or evolutions in our practices. The current version is always available here. In case of significant changes, you will be notified by email or site notification. To learn more about data protection in France, visit the CNIL website at cnil.fr. Return to the Instant Casino homepage to enjoy our bonuses and promotions.